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Effective Date: August 26, 2026
Last Updated: August 26, 2026
ICI Insurance ("ICI," "we," "us," or "our") is an independent insurance agency headquartered in El Dorado, Kansas, with offices in Wichita, Derby, Emporia, Arkansas City, and Garden City. Protecting the privacy of the clients we serve is central to how we do business.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to ici.insurance and its subdomains, to our online forms and client portals, to our email and text message communications, and to information we collect in the course of providing insurance and risk management services.
By using our website or communicating with us, you acknowledge the practices described in this Policy.
Information you provide to us
We collect information you give us directly when you request a proposal or quote, complete an insurance application, submit a claim, make a payment, enroll in benefits, create a client portal login, subscribe to our newsletter, apply for employment, or contact us by phone, email, text, or in person. Depending on the service, this may include:
Information collected automatically
When you visit our website, we and our analytics providers may automatically collect your IP address, device and browser type, operating system, referring URLs, pages viewed, access times, and general geographic location. We use this to operate and secure the site, understand which content is useful, and improve performance. See Section 7 for cookie details.
Information from other sources
To quote and service insurance accurately, we may obtain information about you from insurance carriers and underwriters, insurance-support organizations and consumer reporting agencies (including motor vehicle records, loss history reports, and credit-based insurance scores where permitted by law), third-party administrators, claims adjusters, medical providers with your authorization, and publicly available sources.
We use the information we collect to:
We do not use automated decision-making or profiling to make underwriting decisions; carriers, not ICI, make coverage and pricing decisions.
Consent
We send text messages only to individuals who have opted in to receive them. You may opt in by providing your mobile number on one of our web forms or written documents where text messaging consent is disclosed, by texting us first, or by giving verbal or written consent to an ICI team member. Consent to receive text messages is not a condition of purchasing any insurance product or service.
What we send
Our text messages are conversational and account-related, including:
We do not send marketing or promotional text messages.
Message frequency, rates, and support
Message frequency varies based on your account activity and your conversations with us. Message and data rates may apply — check with your mobile carrier. Carriers are not liable for delayed or undelivered messages.
How to opt out or get help
Reply STOP to any text message from us at any time and we will stop sending text messages to that number. You will receive one confirmation message, after which no further texts will be sent. You may also ask any ICI team member to remove your number. Opting out of text messages does not affect your policies, and we will continue to reach you by phone, mail, or email as needed.
Reply HELP to any message, or call us at 800.332.1936, for assistance.
Mobile information is never shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in Section 5 exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share mobile numbers only with the messaging platform providers and telecommunications carriers strictly necessary to deliver the messages you have asked to receive, and those providers may not use the information for any other purpose.
We do not sell, rent, or lease your personal information, and we do not share it with third parties for their own marketing purposes. We share information only as described below:
As stated above, text messaging opt-in data and consent are excluded from all of these categories and are not shared with any third party for marketing or promotional purposes.
As an insurance agency, ICI is a financial institution under the federal Gramm-Leach-Bliley Act and is subject to its privacy and safeguards requirements as well as Kansas insurance privacy regulations.
We collect nonpublic personal information about you from the sources described in Section 2. We disclose nonpublic personal information only as permitted by law — including to insurance carriers and service providers as necessary to place and service your coverage, to process transactions you request, and to comply with legal and regulatory obligations. We do not disclose nonpublic personal information about current or former clients to nonaffiliated third parties for those parties' own marketing purposes.
We maintain a written information security program with administrative, technical, and physical safeguards designed to protect nonpublic personal information, and we restrict access to employees who need it to serve you.
Our website uses cookies and similar technologies:
You can control cookies through your browser settings, including deleting existing cookies and blocking new ones. Blocking cookies may affect how parts of the site work.
We honor Global Privacy Control (GPC) signals where technically feasible. Because there is no common industry standard for "Do Not Track" browser signals, we do not currently respond to them.
We do not use cookies to build advertising profiles or to sell information about you.
If we assist you with employee benefits, life, disability, long-term care, or certain claims, we may receive health or medical information. Where that information is protected health information under HIPAA, we handle it in accordance with HIPAA and applicable business associate obligations, and we use and disclose it only as permitted by law or authorized by you. Health information is never used for marketing.
We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, alteration, and disclosure. These include access controls, encryption in transit for sensitive data, network security monitoring, vendor due diligence, and employee training.
No method of transmission or storage is completely secure. Please do not send Social Security numbers, account numbers, or other sensitive information by unencrypted email or text. Contact us and we will provide a secure method.
We retain your information for as long as you are a client and afterward for as long as necessary to service historical policies and claims, respond to coverage questions, and meet our legal, regulatory, insurance licensing, tax, and errors-and-omissions record retention obligations. Retention periods vary by record type and applicable law. When information is no longer needed, we dispose of it securely.
Communication preferences
Access and correction
You may ask us to confirm what information we hold about you and to correct anything inaccurate. Contact us using Section 15 and we will respond promptly.
State privacy rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, to opt out of targeted advertising, the sale of personal information, or certain profiling, and to appeal a denied request. We do not sell personal information or use it for targeted advertising or profiling.
Many state privacy laws exempt financial institutions, insurance licensees, or information governed by the Gramm-Leach-Bliley Act or HIPAA. Where an exemption applies, some rights may not extend to your insurance-related information. Regardless, we will acknowledge every request, tell you what we can and cannot do, and honor all requests to the extent required by law.
To exercise a right, contact us using the information in Section 15 and tell us what you are asking for. We may need to verify your identity before responding. An authorized agent may submit a request on your behalf with written authorization. We will not discriminate against you for exercising any privacy right. If we deny your request, you may appeal by replying to our response.
Our website and services are not directed to children. We do not knowingly collect personal information online from children under 13, and we do not sell or share the personal information of anyone under 16. If you believe a child has provided information to us through our website, contact us and we will delete it. Note that we may receive information about minor children as insureds, drivers, or benefits dependents in the ordinary course of servicing a policy, which is provided by the parent, guardian, or policyholder.
Our site links to third-party sites and tools, including carrier portals, our payment portal, and our client login. Those sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review them.
We may update this Policy from time to time. When we do, we will revise the "Last Updated" date above, and we will provide additional notice for material changes. Please review this Policy periodically.
Questions, requests, or concerns about this Policy or your information:
ICI Insurance — Privacy
120 W. Central Ave El Dorado, KS 67042
Phone: 316.321.5600
Web: https://ici.insurance/contact-us/
If you believe we have not followed this Policy, please contact us directly — we want the chance to make it right.
As an independent insurance agency, ICI has strong partnerships with more than 50 insurance carriers. These strong relationships ensure we have access to the most competitive terms in the industry. Complete the short form today to request a customized proposal!
